FAQs
Here are some of the commonly asked questions. If your questions do not appear here, kindly drop us a whatapps message at 87003352, email at riverashbakery@gmail.com or fill in the Contact form. We try our best to get back to you within 24 hours.
ABOUT US
Where are you located?
We are located in Singapore, 183 Jalan Pekikat B1-40 Singapore 537643
What are your opening hours?
We are open Monday to Saturday 10.15AM-6.15PM, Sunday 10.15AM-4.45PM.
We are open on most holidays except Chinese new year.
Please make an appointment with us if you need to discuss cake details or view our cakes at 87003352.
Are you Certified or License?
Yes we are SFA-certified and follows the regulations and safety requirements. We operate from a commercial kitchen and have a team of professional bakers.
Are you Halal-Certified?
We do not use pork, lard, alcohol in our bakes and thus is suitable for childcare and schools. However, we do not have the halal certification.
Our main ingredients are from halal suppliers.
We also do have Vegan options available, orders need to be placed in advance.
ORDERING
Do you accept last-minute orders?
Yes, we do, You can place orders for our same-day cakes for same day. For cakes in the next 2-3 days, you can place order directly. We are still subjected to availability. For other urgent orders or cake, send us a Whatsapp message to +65 87003352.
How early do I need to place an order?
For cakes on our website, most require up to 2 days. You can see on the product page for more details. You can also check with us. We are still subjected to availability; therefore it is ideal to confirm 5-7 days ahead, especially for holiday periods or if you require a large/complex orders.
What about customised cake?
For customised cake, it will be best to confirm the design to find out how much time we need to prepare.
You can whatapp us at 87003352 or email riverashbakery@gmail.com to enquire.
How do the order system works?
Select the product and its options and you will be able to see the pricing. Add product to cart, and follow the checkout instructions. You can select Collection or Delivery and input the date required. Please make sure to select the right month. If we are full, the day will not be able to select. Please reach us via whatapp 87003352, to see how we can help.
Kindly check that your email address, contact number and all information is accurate for us to process your orders.
All order payments to be made in full, and we accept Credit Cards and various payment methods, including Paynow. All payments made online are secured and encrypted.
Can I write a personalized message on the cake?
Most of our cake designs do not have sufficient space for long messages. We do have fondant names and age options or a simple happy birthday message. For cake toppers like "Happy Birthday" etc, they are available as top-ups to the cake.
ABOUT OUR CAKES & BAKES
What type of cake and cream are you using?
Our cake profile is traditional sponge cake with reduced sugar, with adjustments to make it suitable for cake stacking for tiered cake.
We use Swiss Meringue Buttercream. Unfortunately we do not use other forms of cream.
Do you have special dietary cakes and cater for allergy requirements?
We provide vegan/vegetarian, eggless and gluten-free cake options to cater for our special dietary customers.
We are also able to exclude nuts and cater to certain allergy requirements.
However, do note that we are not a 100% gluten-free or nut-free bakery. It would be best to check with the school/organisation/person for the requirements. For most childcare and schools, we have been engaged very frequently.
What are the flavours available for your cakes?
Standard flavours : Chocolate Fudge or Vanilla.
Premium flavours: Red Velvet, Earl grey, Strawberry, Choc Sea Salt Caramel, Lychee Rose, Choc Mint Chip, Smore, Cookies and Cream, Chocolate Ganache, Dark Chocolate Raspberry
Vegan / Eggless / Gluten Free (can be done for the cake and buttercream, requires more preparation time)
Flavours for same day/next day options are subject to availability.
What are the sizes of your cakes?
Single-tier: Small 6" (6-8pax) , Medium 8" (8-14pax), Large 10" (18-20 pax)
2-tier: 4"+6" Small (10-14pax), 2-tier 6"+8" Medium (20-30pax), 2-tier 8"+10" Large (30-40pax)
How to store the bakes if I am collecting in advance?
Please store the products in refrigerator, all bakes are freshly prepared and can last at least 24-48 hours after collection.
When should I consume the cake by?
Cakes are best consumed by next day and can last for 24-48 hours in refrigeration. If it has been left without refrigeration for more than 6 hours, please treat cakes like any other leftovers, to check before consumption.
Please check our link for more information. https://riverashbakery.com/pages/terms-and-conditions.
ABOUT DELIVERY & COLLECTION
What are the self-collection and delivery timings and what is the cost?
Please see our link in delivery t&c for all the information.
https://riverashbakery.com/pages/delivery-t-c.
Should I be worried about whether the cake will be delivered safety?
From our experience and statistics, we have a track record of safely delivered 99.95%. We have done all we can to prioritize your cake to be delivered and on time. The cakes are delivered by professional. However, as with all form of delivery, there will always be a risk. As it is being on the road and traffic delays due to weather or accidents.
We recommend receiving the cake early to play it safe.
In event the cake has any issues, we promise to do our best to help, which includes complimentary touching up or rectification, according to our terms stated.
