We use third-party courier companies for our deliveries (Carpal and LalaMove). These courier companies are well-established with good track record of delivering cakes in Singapore.
Delivery is available from Mon-Sat 1030am to 730pm and Sun,10.30am to 6.30pm.
Our courier service will take all reasonable measures to deliver products on time within the 1 hour slot. Please provide an accurate address and contact number of the person accepting the product. In the event where the courier arrives at a location and is not able to deliver the product, the courier will attempt to call the customer and wait for 10 mins. If still no-show, courier will return the product to River Ash Bakery, at the customer's expense. Arrangement for re-delivery will incur additional $20 delivery fee subjected to availability or self collect at our bakery opening timing.
Once a product is delivered and signed by an authorised person, River Ash Bakery releases all responsibility for the condition of the product. We will be unable to provide a refund for the order.