Delivery Must-Read

In order to better facilitate a smoother delivery experience, please read

Our Delivery Timing are as follows: 

10.30am to 12.30pm 

12.30pm to 2.30pm 

2.30pm to 4.30pm 

4.30pm to 6.30pm 

Our Delivery Charges are as follows: 

  • $20 Standard Delivery (Delivery within the time slot, exclude to CBD, MBS, Shopping malls, Sentosa, Tuas and Restricted area)
  • $25 Sentosa, CBD, Tuas & Mall Delivery (Delivery within timeslot to Sentosa, CBD, MBS, Shopping malls, Tuas, to nearest car accessible point if non-residential)
  • $30 Custom Delivery (Specific time delivery to location within 1 hour or off-hours delivery. Please indicate the time to deliver. Please WhatsApp us at 87003352 if you require clarification)
  • Free Delivery (Standard Delivery for orders above $200 after discount)
  • We will check and ask for a top-up if the address do not correspond to the selected selected. Additional requirements such as after hours, restricted access may also require top-up. Please select correctly to avoid any adjustments. 

Third-party courier companies are used for our deliveries (LalaMove & KT express). These courier companies are well-established with good track record of delivering cakes in Singapore. They have a record rate of 99% successful no damage delivery.

While the courier company will do their utmost best to deliver your order in best condition, accidents can happen. Please check your product upon receiving and inform us of any issues immediately. We will make every effort to assist you, and provide replacement/rectification whenever possible. Failure to check on the spot upon receiving. may result in our inability to support. 

Delivery is available from Mon-Sun 0900am to 630pm. After-hours delivery may be subjected to surcharge and availability. Any changes to delivery needs to be made 24hours before the delivery date. Delivery is confirmed and booked the day before. Instructions for changes within 24 hours may be subjected to charges and require confirmation from us.

Courier service will take all reasonable measures to deliver products on time within the timeslot. Please allow for 30mins or longer of delay in event of poor traffic conditions and weather. Please provide an accurate address, name and contactable number of the person accepting the product. In the event where the courier arrives at a location and is not able to deliver the product, the courier will attempt to contact customer. If still no-contact/ no-show, the order may be left at the said premise. We will not be responsible for the order thereafter as the order will be considered delivered fulfilled in good order. In event product is returned to River Ash Bakery, you would have agreed to bore all expense of delivery charge(s) for a re-delivery or collection. If there is no claim, product will be disposed of after 24 hours has passed and no refunds will be provided.

River Ash will not actively make any call or confirmation on delivery date. timing, and address. Please ensure the recipient's availability to accept the order during the timeframe, including the correct address and access to the location.

While we take great care in selecting reliable partners, it is important to emphasize that all liability pertaining to the delivery lies solely with the third-party delivery company. 

River Ash Bakery's responsibility is to facilitate the delivery process by coordinating with the delivery company on your behalf and ensuring that your package is properly prepared for shipment. Once the order leaves our premises and is in the custody of the delivery company, any potential risks, damages, or delays become the responsibility of the delivery company. We will however, step in whenever possible, to provide replacement/rectification when the fault is clearly determined to be the driver's.

Please rest assured that we will make every effort to assist you in the event of any delivery-related concerns. We will act as an intermediary on your behalf between you and the delivery company, providing support and guidance as needed to address any issues that may arise.

Kindly reach out to us to 87003352, if you need to check if the cake has been delivered or invoice to be placed with the order.

 Should you encounter any problems or have questions regarding your delivery, please do not hesitate to reach out to our customer support team. We are here to provide assistance and ensure your satisfaction.

Thank you for your understanding and cooperation. We value your business and will continue to strive for excellence in all aspects of our services.